Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead and grow the company’s Chinese-market business in the Philippines. Responsibilities may include developing commercial strategies, managing Chinese-speaking clients and partners, coordinating sales and marketing activities, supporting guest experience, monitoring market performance, and working with hotel departments to deliver culturally appropriate service. Candidates would typically need strong leadership and business-development experience, preferably in luxury hospitality, tourism, or a related sector. Fluency in Mandarin and English is likely essential, while knowledge of Chinese travel trends, local market conditions, negotiation, budgeting, and relationship management would be valuable. The successful candidate should be commercially focused, culturally aware, well connected, and capable of representing Shangri-La professionally.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for personalized service, comfortable accommodation, destination experiences, and strong attention to local culture. Shangri-La operates several properties in the Philippines, serving leisure travelers, business guests, families, and events. The company places emphasis on hospitality standards, guest satisfaction, employee development, responsible business practices, and long-term relationships with customers and partners. A director working with Chinese operations would likely support the group’s effort to attract and serve Chinese-speaking guests, travel partners, corporate accounts, and other commercial contacts in the Philippine market.

Working in Philippines

The Philippines offers opportunities in hotels, resorts, tourism, aviation, restaurants, retail, business services, and customer support, especially in Manila, Cebu, Boracay, Palawan, and Davao. Filipino culture is welcoming, family-oriented, English-friendly, and influenced by Malay, Spanish, American, and Asian traditions. Island living can provide warm weather, beaches, outdoor activities, and a relaxed lifestyle, although traffic, seasonal storms, and uneven infrastructure may require adjustment. Foreign employees generally need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the company; requirements can change, so official immigration guidance is important. Relocation planning should include housing, healthcare, transportation, banking, tax obligations, and international schooling where relevant. Manila offers the broadest professional network, while resort islands provide a quieter lifestyle but fewer services and career alternatives.