Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager oversees daily operations of the Lobby Lounge, ensuring polished guest service, efficient staffing, accurate billing, product quality, and compliance with hotel standards. Candidates should have several years of experience in hotel or upscale restaurant food and beverage operations, with supervisory or management experience preferred. Strong communication, leadership, guest-recovery, and organizational skills are essential. The role typically requires flexibility to work rotating shifts, weekends, and holidays. The successful candidate is expected to coach employees, maintain service and hygiene standards, manage guest requests and complaints professionally, coordinate with kitchen and other departments, and support revenue and cost-control targets while creating a welcoming lounge atmosphere.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for warm Asian hospitality, elegant properties, and personalized guest service. The company operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its Philippine portfolio includes established urban hotels and resort properties, offering accommodation, restaurants, lounges, meetings, wellness facilities, and leisure experiences. Shangri-La places strong emphasis on service excellence, employee development, cultural understanding, and responsible business practices. Working for the group generally provides exposure to international hotel standards, multicultural teams, and structured career opportunities in food and beverage, rooms, culinary, and corporate functions.

Working in Philippines

The Philippines offers hospitality opportunities across major islands and destinations, including Luzon, Cebu and the Visayas, and Mindanao. Resorts and hotels commonly recruit staff in food and beverage, front office, housekeeping, culinary, events, and recreation, especially in Manila, Cebu, Boracay, Palawan, and Davao. Filipino culture is friendly, family-oriented, and strongly service-minded; English is widely used in workplaces. Lifestyle varies from busy city living to relaxed coastal communities, with generally warm weather, affordable local food, and active island travel. Foreign hires usually need an employer-sponsored work permit and appropriate visa, while Filipino applicants should confirm local employment requirements. Relocation costs, housing, transport, healthcare, and tax arrangements should be discussed with the employer before accepting an offer. Island areas may have seasonal tourism demand and occasional weather disruptions.