Director of Events Management

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Events Management is responsible for leading the hotel’s events and banquet business, developing event sales strategies, managing key accounts, and ensuring conferences, weddings, meetings, and social functions are delivered to a high standard. Candidates should have substantial experience in hotel events, catering, or conference operations, with strong commercial awareness and proven leadership ability. Excellent communication, negotiation, organisational, and problem-solving skills are essential. The role is expected to achieve revenue targets, build strong client relationships, coordinate effectively with operations and culinary teams, control costs, and maintain Shangri-La’s service standards. Flexibility, a polished professional manner, and the ability to manage multiple events under pressure are important.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and Australia. The company is recognised for personalised service, elegant properties, and its distinctive Shangri-La hospitality culture. Its Malaysian portfolio includes established city hotels and resort properties serving business travellers, leisure guests, weddings, conferences, and international events. Employees typically work in a structured, multicultural environment with opportunities for professional development and internal mobility across the group. The company places strong emphasis on guest satisfaction, operational excellence, teamwork, service consistency, and commercial performance. Benefits for senior hotel positions may include performance incentives, accommodation or housing support, meals, medical coverage, staff rates, and relocation assistance, depending on the property and employment contract.

Working in Malaysia

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Event-management professionals can find roles in luxury hotels, convention centres, beach resorts, destination weddings, and corporate travel. The culture is multicultural and welcoming, combining Malay, Chinese, Indian, and indigenous traditions, with English widely used in hotels and business. Lifestyle ranges from fast-paced city living to relaxed island life, with generally affordable food, transport, and services. Malaysia is not one island but includes many islands, including Langkawi, Penang, and parts of Borneo. Foreign employees normally need an employment pass sponsored by the employer; the company generally handles the application after an offer is accepted. Candidates should confirm visa eligibility, housing, tax, medical insurance, schooling, and relocation support before moving. Weather is warm and humid year-round, with regional monsoon seasons.