Front Office Staff (Reception)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Staff member welcomes guests, handles check-in and check-out, manages reservations and payments, responds to questions, and coordinates with housekeeping and other hotel departments. Candidates should have customer-service experience, clear communication skills, professional presentation, basic computer knowledge, and good English. Hospitality or hotel training is advantageous. The role requires a friendly, organized, and patient manner, attention to detail, flexibility to work rotating shifts, weekends, and holidays, and the ability to resolve guest concerns courteously. Familiarity with hotel property-management systems and additional languages may be helpful.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and known for hotels, resorts, and residences across Asia, the Middle East, Europe, and other international destinations. Its properties are recognized for warm Asian hospitality, comfortable accommodations, restaurants, wellness facilities, and attentive guest service. In the Philippines, Shangri-La operates prominent city and resort properties, including hotels in Manila and Boracay. Employees typically work in a structured, service-focused environment with standards covering guest care, safety, presentation, and operational efficiency. The company offers opportunities in front office, food and beverage, housekeeping, engineering, sales, finance, and other hotel disciplines. Exact duties, benefits, training opportunities, and employment conditions vary by property and position, so applicants should confirm details directly through the official vacancy listing.

Working in Philippines

The Philippines is an archipelago with major employment hubs in Metro Manila, Cebu, Boracay, Palawan, and other tourism destinations. Hotel and resort workers may find opportunities in reception, food service, housekeeping, wellness, events, and guest activities, especially during busy travel seasons. Filipino culture is generally welcoming, family-oriented, and community-minded, while English is widely used in hotels and business settings. Lifestyle varies from energetic city living to relaxed island communities; transport, housing costs, and access to services can differ considerably. Foreign nationals normally need an appropriate work visa or permit arranged with employer support, while Filipino applicants must meet standard employment requirements. Before relocating, confirm the property’s island or city, accommodation arrangements, transport, medical coverage, contract terms, and visa responsibilities. Weather can include a hot dry season and a rainy or typhoon season, so practical planning is important.