Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) supervises daily in-room dining operations, coordinates orders, maintains service standards, and supports a smooth guest experience. Candidates typically need hotel or restaurant experience, preferably in room service or a supervisory role, along with good English communication, customer-service skills, and knowledge of food and beverage procedures. The role requires leadership, attention to detail, professional presentation, and the ability to work shifts, weekends, and holidays. The successful candidate is expected to coach team members, handle guest requests or concerns, follow hygiene and safety standards, monitor order accuracy and timing, and work closely with the kitchen and front office teams.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is recognized for warm Asian hospitality, high service standards, and premium accommodation, dining, wellness, and event facilities. Shangri-La properties in the Philippines include well-known city and resort destinations, offering opportunities across guest services, food and beverage, culinary operations, housekeeping, engineering, and management. Employees generally work in structured, guest-focused environments with formal operating procedures, training, and opportunities for career development. Depending on the property and position, benefits may include service charge, meals, uniforms, insurance, staff rates, and other hotel-specific allowances.

Working in Philippines

The Philippines is an archipelago with strong hospitality employment opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, cruise-related businesses, and tourism companies regularly recruit service, culinary, housekeeping, and supervisory staff. Filipino culture is welcoming, family-oriented, and community-focused, while English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed beach or provincial communities; costs are generally lower outside Manila and major resort centers. Foreign nationals normally need an employer-sponsored work visa or permit before legally working, and requirements depend on nationality, contract, and job level. Employers commonly assist with immigration documentation, although candidates should confirm sponsorship, accommodation, transport, medical coverage, and tax arrangements before relocating. Research local weather, transport, healthcare, and housing, especially in island locations where travel can be less convenient.