Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, ensuring attentive service, accurate order handling, product knowledge, cleanliness, and compliance with food-safety and hotel standards. Candidates should have hospitality or food-and-beverage experience, preferably in an upscale hotel or resort, with previous supervisory responsibility. Strong communication, leadership, guest-service, cash-handling, and problem-solving skills are expected. The role requires a professional appearance, flexibility to work shifts, weekends and holidays, and the ability to coach team members while maintaining smooth service during busy periods. Knowledge of beverages and conversational English are advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other markets. The company is known for warm Asian hospitality, high service standards, and distinctive properties in business and leisure destinations. In the Philippines, Shangri-La operates premium hotels and resorts, including properties in Manila, Cebu and Boracay. Employees typically work in guest-focused environments where teamwork, grooming, cultural awareness and attention to detail are highly valued. The group offers opportunities across food and beverage, rooms, culinary, spa, events, engineering and corporate functions. Benefits and conditions vary by property, position and local employment regulations, but hospitality training, career development and internal mobility are commonly emphasized.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol and other resort islands, particularly in hotels, restaurants, tourism, diving and events. Workplaces are generally welcoming and team-oriented, while Filipino culture places strong importance on respect, friendliness, family and community. Island living can provide beaches, outdoor activities and a relaxed lifestyle, although transport, healthcare, shopping and internet access may be more limited outside major cities. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving Department of Labor and Employment authorization and Bureau of Immigration processing; requirements should be confirmed before travel. Employers may provide staff accommodation, meals, transportation, uniforms and service charge, but this varies. Applicants should verify salary, housing, contract terms, insurance and relocation costs directly with the hotel before accepting an offer.