Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the hotel’s training strategy and helps maintain Shangri-La’s service standards. Requirements typically include a diploma or degree in hospitality, human resources, education, or a related field, along with experience in hotel training, guest service, or learning and development. Strong communication, presentation, coaching, organization, and interpersonal skills are expected. The candidate should be confident delivering induction and service training, coordinating development activities, monitoring training records, supporting performance improvement, and working with department leaders. Previous experience in a luxury hotel and knowledge of service-quality systems would be advantageous.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts, residences, and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La emphasizes genuine hospitality, personalized guest experiences, employee development, and strong service standards. Its hotels commonly provide accommodation, dining, wellness, events, and leisure facilities for business and vacation travelers. In the United Arab Emirates, Shangri-La properties serve a diverse international clientele and offer employees the opportunity to work in a multicultural, high-end hospitality environment. The company generally provides structured training, career development, and benefits that may include accommodation or an allowance, transportation, medical coverage, meals, annual leave, and travel-related concessions, depending on the property and employment contract.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, and Ras Al Khaimah. Hospitality offers strong opportunities in luxury hotels, resorts, restaurants, events, wellness, and tourism, with major demand for English-speaking professionals and candidates with international experience. The culture blends Islamic traditions, Emirati heritage, and a highly diverse expatriate community. Respectful dress and behavior are expected, particularly during Ramadan and in public places. Lifestyle can be fast-paced and modern, with excellent shopping, dining, beaches, desert activities, and international schools, though summer heat is intense. Employers usually sponsor work visas and residence permits, arrange medical checks, and may provide housing, transport, insurance, and flights. Before relocating, confirm the full package, probation terms, working hours, accommodation, and visa sponsorship. Costs are highest in Dubai and Abu Dhabi.