Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining is responsible for receiving guest food and beverage orders by telephone, entering requests accurately, explaining menu items, confirming delivery times, and coordinating with the kitchen and service team. Candidates should have good spoken English; Cantonese and Mandarin are valuable in Hong Kong. Previous experience in hotel guest services, restaurants, call centres, or room service is preferred. The role requires excellent communication, telephone etiquette, attention to detail, basic computer skills, and a calm, helpful manner. Candidates are expected to provide prompt, personalised service, handle special requests professionally, follow hygiene and payment procedures, and maintain Shangri-La’s luxury service standards. Shift work, weekends, and public holidays are normally required.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts, and exceptional Asian-inspired service. The company operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels typically provide accommodation, dining, events, wellness, and business services, with a strong focus on genuine hospitality and personalised guest experiences. The group is known for structured hotel operations, multicultural workplaces, training opportunities, and career development across departments. In Hong Kong, Shangri-La properties serve business and leisure travellers in premium locations and offer high-end restaurants, banquet facilities, and room-service operations. Employees are generally expected to demonstrate professionalism, discretion, teamwork, cultural awareness, and consistent attention to detail while supporting the company’s Shangri-La hospitality values.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. Hospitality roles are concentrated in Hong Kong Island, Kowloon, and major resort areas, with demand for English-speaking staff and candidates who also know Cantonese or Mandarin. The culture blends Chinese traditions with international influences, and people generally value efficiency, punctuality, politeness, and professional presentation. Lifestyle is fast-paced, but excellent public transport, diverse food, hiking trails, beaches, and cultural attractions make the city convenient and lively. Rent can be high, especially on Hong Kong Island, so many employees live in Kowloon or the New Territories and commute. Overseas professionals usually need an employer-sponsored employment visa under the General Employment Policy, with suitable qualifications or experience and a confirmed job offer. Employers commonly assist with visa paperwork, but applicants should verify current requirements with Hong Kong Immigration.