Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is expected to drive room, corporate, leisure and group business for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a diploma or degree in hospitality, business, marketing or a related field, together with several years of hotel sales experience. The candidate should understand local and international markets, maintain strong relationships with travel agents, corporate accounts and event planners, and be confident in negotiations and presentations. Excellent communication, networking, revenue awareness and knowledge of the Malaysian hospitality sector are important. The role also requires meeting sales targets, preparing reports, conducting client visits, supporting promotions and working closely with reservations, revenue management and hotel operations.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The brand is known for warm Asian hospitality, high service standards and a broad portfolio ranging from urban business hotels to island and beach resorts. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, popular properties serving leisure travellers, families, meetings and events. Employees generally work in a structured international environment with opportunities for training, career development and cross-property exposure. Benefits may include staff meals, accommodation or transport assistance, medical coverage, service incentives and discounted stays, depending on the position and employment terms.

Working in Malaysia

Penang is a Malaysian island connected to the mainland by bridges and ferries, with George Town as its cultural and commercial centre. Hospitality, tourism, food and beverage, retail, healthcare, education, technology and shared-services sectors provide regular employment opportunities. The island combines heritage shophouses, temples, markets and renowned street food with beaches, shopping malls and a relaxed coastal lifestyle. English is widely used in hotels and businesses, while Malay, Mandarin and other languages are valuable. Foreign employees normally need an employer-sponsored Employment Pass; approval, medical checks and immigration registration are handled with company support, so a valid offer should be secured before relocating. Rental costs vary by area, with Batu Ferringhi generally convenient for resort employees and George Town offering more urban amenities. Public buses, e-hailing services and private vehicles are the main transport options.