Front Office Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Executive welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, responds to requests, and coordinates with housekeeping and other hotel departments. Candidates should have hospitality or customer-service experience, strong communication skills, a professional appearance, and good English; knowledge of additional languages is helpful. The role requires familiarity with hotel systems, accurate cash and record handling, patience, problem-solving ability, and flexibility to work shifts, weekends, and public holidays. Shangri-La expects a warm, service-focused attitude, attention to detail, teamwork, and the ability to create a smooth and memorable guest experience.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for attentive service, comfortable accommodation, extensive dining, and high-quality leisure facilities. In Malaysia, Shangri-La operates well-established hotels and resorts, including properties in Kuala Lumpur and Penang. The company places strong emphasis on genuine hospitality, guest satisfaction, employee development, teamwork, and professional service standards. Front office employees typically work in a multicultural environment and interact with both local and international travellers. Benefits may include staff meals, uniform, training, hotel discounts, and career progression, depending on the property and employment package.

Working in Malaysia

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and coastal resort areas. Island destinations such as Langkawi and Penang provide jobs in hotels, restaurants, guest services, events, diving, and tourism, while major cities offer broader career progression. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hotels. Lifestyle ranges from busy urban living to relaxed beaches, outdoor activities, and affordable local food. Foreign employees generally need an employer-sponsored Employment Pass, with the company handling much of the application process; requirements depend on salary, qualifications, and position. Check current immigration rules before relocating. Housing and transport costs vary, and resort locations may have fewer services than cities. Candidates should confirm accommodation, meals, medical coverage, working hours, service charge, and relocation support in the employment offer.