Service Leader-Engineering Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Engineering Operations is responsible for supervising daily maintenance and engineering activities, ensuring hotel facilities, equipment, utilities, and guest areas operate safely and efficiently. Candidates typically need a diploma or degree in electrical, mechanical, building services, or a related technical field, along with several years of hotel or facilities-maintenance experience. Practical knowledge of preventive maintenance, HVAC, plumbing, electrical systems, workplace safety, and local regulations is expected. The role requires strong leadership, communication, troubleshooting, and organizational skills. The successful candidate will coordinate technicians, respond promptly to operational issues, maintain service standards, control maintenance costs, and support a comfortable and safe environment for guests and colleagues.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognized for Asian-inspired hospitality, personalized guest service, resort experiences, and high standards in accommodation, dining, wellness, and events. In the Philippines, Shangri-La operates well-known properties in locations such as Manila, Cebu, and Boracay. Its hotels employ teams across engineering, rooms, food and beverage, finance, sales, and guest services. Shangri-La generally promotes professional development, teamwork, service excellence, and respect for local communities. Engineering leaders play an important role in maintaining the reliability, safety, presentation, and sustainability of hotel facilities while supporting smooth operations for guests and employees.

Working in Philippines

The Philippines offers hospitality and engineering opportunities in Manila, Cebu, Boracay, Palawan, and other tourism destinations. Resorts and hotels commonly recruit maintenance technicians, supervisors, chefs, service staff, front-office employees, and managers. Filipino culture is warm, family-oriented, community-minded, and strongly influenced by local traditions, Catholic heritage, and diverse regional identities. Island living can provide beaches, outdoor activities, affordable food, and a relaxed lifestyle, although transport, utilities, and healthcare may vary outside major cities. Foreign nationals normally need an employer-sponsored work visa or permit, while Filipino applicants should confirm the employer’s documentation and relocation support. Candidates relocating to an island resort should budget for accommodation, transportation, weather disruptions, and limited access to some services. Checking the exact island, housing arrangements, contract terms, and visa conditions with Shangri-La before accepting an offer is recommended.