Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager oversees bookings, guest enquiries, table allocation, reservation systems and coordination with restaurant and front-office teams. Candidates should have several years of experience in restaurant reservations, guest relations or hospitality operations, preferably in an upscale hotel or resort. Strong communication, organization and problem-solving skills are essential, along with confidence using reservation and property-management systems. Fluency in English is expected; additional languages are an advantage. The successful candidate is expected to maintain accurate booking records, maximize restaurant occupancy, handle special requests professionally, coach reservation staff and deliver Shangri-La’s service standards. Flexibility to work shifts, weekends and public holidays is required.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and Australia. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. Shangri-La properties are known for attentive service, refined dining, wellness facilities and strong destination experiences. In Malaysia, the group has established operations in locations including Kuala Lumpur, Penang and Kota Kinabalu, serving business and leisure travellers. The company places emphasis on genuine hospitality, employee development, cultural awareness and personalized guest experiences. Depending on the property, employees may receive benefits such as staff meals, uniform provision, training, hotel discounts and opportunities for internal or international career progression.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations, with demand for hotel, restaurant, reservations and guest-service professionals. Penang combines heritage streets, food culture and a relaxed island lifestyle, while Langkawi offers beaches, nature and resort employment. Sabah provides access to diving, rainforest and outdoor activities. Malaysia is culturally diverse, with Malay, Chinese, Indian and indigenous traditions, and English is widely used in hotels. Living costs vary, with resort islands often requiring housing or transport planning. Foreign nationals generally need an employer-sponsored employment pass, and the employer normally handles the application. Candidates should secure a written offer before travelling, check accommodation and benefits, and confirm passport, medical and immigration requirements. Weather is tropical year-round, with monsoon conditions varying by coast.