Assistant Outlet Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Outlet Manager supports the daily operation of a hotel restaurant, bar, or dining outlet. Requirements typically include a diploma or degree in hospitality, previous experience in food and beverage operations, strong knowledge of service standards, and good spoken English; additional language skills are useful. The successful candidate is expected to supervise service teams, maintain guest satisfaction, manage reservations and outlet procedures, support training, monitor hygiene and safety, handle guest concerns professionally, and assist with stock and cost control. Flexibility for shifts, weekends, and public holidays is essential. Shangri-La would generally look for a well-presented, organised, customer-focused leader who can motivate staff and maintain consistently high service standards.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and serviced residences across Asia, the Middle East, Europe, and other international destinations. The group operates premium properties under the Shangri-La brand, together with related hospitality brands, and is recognised for personalised service, attractive resort settings, and strong guest-experience standards. In Malaysia, Shangri-La properties include city hotels and resort destinations, offering careers across food and beverage, rooms, culinary operations, wellness, events, and administration. Employees may receive benefits such as service charge, staff meals, uniforms, training, and hotel-stay privileges, depending on the property and employment contract. The company places considerable emphasis on hospitality professionalism, teamwork, cultural awareness, and creating memorable experiences for guests.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Island-based roles are especially common in Langkawi, Penang, and parts of Sabah, where hotels, restaurants, diving businesses, and tourism operators recruit internationally experienced staff. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hotels, while Malay is the national language. Lifestyle costs vary, with resort islands sometimes having higher prices for imported goods and accommodation. Employers commonly provide staff housing or allowances in remote resorts, but this should be confirmed before accepting an offer. Foreign employees generally need an approved employment pass arranged by the employer before starting work. Candidates should check passport validity, medical requirements, contract benefits, transport, and local tax obligations. Malaysia has a warm tropical climate, so suitable clothing and adaptation to humidity are important.