Human Resources Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Manager is expected to lead the hotel’s people strategy, including recruitment, onboarding, employee relations, performance management, training, payroll coordination, policy implementation and compliance with Malaysian labour regulations. Candidates should have a degree or diploma in Human Resources, Business Administration or a related field, together with several years of hotel or hospitality HR experience. Strong knowledge of employment law, excellent communication and leadership skills, discretion, organisation and the ability to work in a multicultural, fast-paced environment are essential. The successful candidate will be hands-on, approachable and commercially aware, supporting department heads while maintaining Shangri-La’s service standards and employee-focused culture.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, personalised service and high standards in accommodation, dining, wellness and guest experiences. Its Malaysian properties include luxury city hotels and island or resort destinations, supported by extensive food and beverage, events and recreational facilities. Shangri-La places strong emphasis on colleague development, service culture, ethical business practices and creating memorable experiences for guests. A Human Resources Manager joining the organisation would typically work closely with hotel leadership to recruit and develop talent, maintain employee engagement, ensure labour-law compliance and support consistent operational standards.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, finance, technology and education, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Penang combines a historic multicultural city, beaches and a strong food culture, while Langkawi provides a quieter resort lifestyle and extensive opportunities in luxury tourism. Malaysian workplaces are generally multicultural, with English widely used in hospitality, alongside Malay and Chinese languages. Living costs vary: island resorts can be more expensive than mainland cities, while public transport and daily services are generally accessible. Foreign employees normally require employer-sponsored approval and an Employment Pass before starting work; the employer usually manages the application. Candidates should confirm visa terms, accommodation, medical cover, tax obligations and relocation support directly with Shangri-La.