IT Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The IT Executive is expected to support the hotel's technology operations, including computers, networks, servers, point-of-sale systems, telephones, guest Wi-Fi and hotel applications. Duties typically include troubleshooting hardware and software issues, maintaining systems, assisting users, monitoring IT security, coordinating with vendors and supporting technology projects. Candidates should have a diploma or degree in Information Technology, Computer Science or a related field, along with practical experience in IT support, networking and system administration. Hospitality experience is advantageous. The role requires strong communication skills, customer-focused service, good problem-solving ability and flexibility to respond to technical issues outside normal office hours.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for warm Asian hospitality, high service standards and full-service properties that include accommodation, restaurants, meetings, wellness facilities and leisure experiences. Its Malaysian operations include established city hotels and resort destinations, serving business travellers, holidaymakers, groups and events. Employees generally work in a multicultural environment with structured hotel procedures, guest-service expectations and opportunities to develop through an international hospitality network. An IT Executive supports the technology infrastructure that enables smooth guest services and efficient hotel operations.

Working in Malaysia

Malaysia offers varied opportunities in hotel IT, resort operations, finance, engineering, tourism and guest services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort areas. Langkawi is the best-known island destination, with a relaxed lifestyle, beaches, mangroves and a strong tourism economy. Penang combines historic culture, diverse food and urban convenience, while Sabah and Sarawak offer nature, indigenous traditions and outdoor activities. Malaysian workplaces are multicultural, and English is widely used in hotels, although Malay is the national language. Living costs vary, with resort islands often requiring higher spending for housing and transport. Foreign employees normally need an employer-sponsored Employment Pass, with approval linked to the position and qualifications. Applicants should confirm current immigration rules, accommodation, healthcare and transport arrangements before relocating.