Service Associate - Human Resources

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Human Resources supports daily HR administration, including maintaining employee records, preparing documents, coordinating onboarding, assisting with recruitment, handling staff inquiries, and supporting training and employee engagement activities. The role typically requires a diploma or degree in Human Resources, Business Administration, Hospitality Management, or a related field. Previous hotel or administrative experience is advantageous. Candidates should be organized, discreet, approachable, service-minded, and confident using Microsoft Office and basic HR systems. Strong communication skills, attention to detail, teamwork, and the ability to handle confidential information are expected. Flexibility to work in a fast-paced hotel environment and a professional attitude toward colleagues and guests are also important.

About the employer

Shangri-La is a globally recognized luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for warm Asian hospitality, high service standards, elegant accommodations, and comprehensive dining, leisure, and wellness facilities. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila, and resorts such as Shangri-La Mactan, Cebu. The company employs people across hotel operations, food and beverage, housekeeping, engineering, finance, sales, and human resources. Shangri-La generally emphasizes guest satisfaction, employee development, cultural awareness, teamwork, and professional service. An HR Service Associate would support the people operations that help maintain these standards, while gaining practical experience in a structured international hotel environment.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, travel companies, and tourism businesses regularly recruit staff in guest services, food and beverage, housekeeping, administration, and human resources. Filipino culture is friendly, family-oriented, community-minded, and strongly influenced by Spanish, American, and diverse regional traditions. Lifestyle varies from busy metropolitan living to relaxed beach or provincial communities, with generally affordable food and transport but higher costs in major business districts. Foreign workers normally need an employer-sponsored work permit and an appropriate visa; requirements depend on nationality, job, and contract, so official Philippine immigration guidance should be checked. Relocating employees should budget for housing deposits, transport, healthcare, and document processing. English is widely used in workplaces, making the country accessible for international hospitality professionals.