Family Experience Host

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Host creates engaging, safe and memorable activities for children and families at Shangri-La Hong Kong. Requirements typically include hospitality, childcare, education, recreation or guest-services experience, strong communication skills, creativity, patience and a genuine interest in working with children. First-aid or child-safety training is advantageous. Candidates are expected to supervise activities responsibly, deliver warm and personalised service, coordinate family programmes, maintain a clean and welcoming environment, and work flexibly across weekends, holidays and varying shifts. Fluency in English is generally required; Cantonese, Mandarin or other languages are valuable. The role also requires teamwork, cultural awareness, energy and excellent attention to safeguarding and guest satisfaction.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised internationally for Asian-inspired service, elegant hotels and resort experiences. Its portfolio includes Shangri-La, Kerry, JEN and Traders properties across Asia, the Middle East, Europe, North America and other markets. Shangri-La hotels typically focus on thoughtful personal service, premium accommodation, dining, wellness and family-friendly experiences. The group promotes values centred on courtesy, hospitality and care, while offering career opportunities across guest services, food and beverage, housekeeping, engineering, finance and management. The Family Experience Host position is likely connected with the group’s family programming and guest engagement operations in Hong Kong, where employees support children and parents while representing the hotel’s warm, professional service standards.

Working in Hong Kong

Hong Kong offers strong opportunities in luxury hotels, tourism, restaurants, retail, finance, technology and education, with international employers and a competitive service sector. Its culture combines Cantonese traditions, Chinese festivals and family-oriented customs with a highly global outlook. Life is energetic and convenient, supported by excellent public transport, diverse food, shopping, hiking trails and beaches. Housing is expensive, especially near central districts, so many employees choose areas such as Kowloon, the New Territories or Hong Kong Island suburbs. Foreign nationals generally need an employment visa sponsored by their employer, usually through the General Employment Policy, and must secure a confirmed job before relocating. Employers may assist with documentation, medical checks and accommodation guidance. Applicants should verify visa rules, tax obligations and employment conditions with the Hong Kong Immigration Department and Shangri-La before accepting an offer.