Waiter / Waitress - Lobby Lounge (侍應生)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress serves guests in the Lobby Lounge, taking orders, presenting menus, delivering food and beverages, processing payments, and maintaining a clean, welcoming environment. Candidates should have relevant hospitality or restaurant experience, good knowledge of food and beverages, strong communication skills, and a customer-focused attitude. Fluency in English and Cantonese is advantageous in Hong Kong. The role requires professional grooming, attention to detail, teamwork, reliability, and the ability to remain calm during busy periods. Applicants should be flexible to work shifts, weekends, and public holidays, while consistently meeting Shangri-La service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for personalised service, elegant properties, and its tradition of treating guests with genuine care. Shangri-La hotels offer accommodation, restaurants, bars, lounges, meeting facilities, wellness services, and leisure experiences. Employees typically work in multicultural teams and receive structured training, service development, and opportunities for internal mobility. The company places strong emphasis on hospitality excellence, professionalism, teamwork, guest satisfaction, and responsible business practices. In Hong Kong, Shangri-La operates prestigious properties serving business travellers, tourists, local residents, and high-end events.

Working in Hong Kong

Hong Kong offers abundant opportunities in hotels, restaurants, retail, finance, technology, logistics, healthcare, and education. Its hospitality sector is international and fast-paced, with strong demand for staff who speak English, Cantonese, or Mandarin. Life combines dense urban neighbourhoods, excellent public transport, international dining, shopping, cultural festivals, hiking trails, beaches, and nearby islands. Rent can be high, especially on Hong Kong Island and Kowloon, so many workers share accommodation or live in the New Territories. Foreign nationals generally need an employment visa sponsored by an approved employer, while eligibility depends on qualifications, experience, salary, and a confirmed job offer. Employers may assist with visa paperwork, medical checks, and relocation guidance. New arrivals should arrange housing, an Octopus travel card, health insurance, and a Hong Kong identity card after arrival.