Service Consultant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Consultant role involves welcoming customers, understanding their banking needs, processing everyday transactions, and recommending suitable products and services. Candidates typically need strong communication and customer-service skills, attention to detail, sound numerical ability, and confidence using digital systems. Previous banking, retail, cash-handling, or sales experience is useful but may not always be essential. The successful candidate is expected to build trust, protect customer information, follow banking and compliance procedures, resolve enquiries efficiently, and contribute positively to branch performance. Flexibility, teamwork, professionalism, and a willingness to learn are important, along with the ability to support customers across both face-to-face and digital banking channels.

About the employer

ANZ, or Australia and New Zealand Banking Group, is one of the region’s major financial institutions, providing banking and financial services to personal, business, corporate, and institutional customers. Its services include transaction accounts, lending, savings, payments, insurance-related solutions, and digital banking. ANZ operates across Australia, New Zealand, and selected markets in the Pacific, including Fiji. The bank’s branch teams help customers manage everyday finances while also guiding them toward suitable products and digital tools. ANZ places emphasis on customer outcomes, responsible banking, inclusion, risk management, and professional development. Depending on the market, employees may work in retail branches, contact centres, technology, operations, risk, or specialist banking teams. The organisation generally seeks people who are collaborative, adaptable, ethical, and committed to making banking simpler for customers.

Working in Fiji

Fiji offers employment opportunities in banking, tourism, hospitality, retail, telecommunications, construction, education, healthcare, and public services. Suva is the main commercial and administrative centre, while Nadi and Lautoka have strong tourism, transport, and retail activity. Fijian culture is welcoming and community-oriented, with iTaukei and Indo-Fijian traditions, English commonly used in business, and Hindi and Fijian also widely spoken. Lifestyle is relaxed, with warm weather, beaches, outdoor activities, and a strong social focus, although imported goods and housing in popular areas can be expensive. Foreign nationals normally need an appropriate work permit before starting employment; employers commonly support the application, and requirements can include a job offer, qualifications, medical checks, and police clearance. Relocating workers should confirm salary, accommodation, healthcare, tax, transport, and permit arrangements before accepting an offer.