Remediation Specialist / Tester

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Remediation Specialist / Tester supports customer remediation programs by reviewing case information, testing calculations and decisions, checking evidence against policies and regulatory requirements, and identifying errors or control weaknesses. The role typically requires experience in banking operations, remediation, quality assurance, testing, complaints, risk, or compliance, along with strong attention to detail and analytical skills. Candidates are expected to interpret procedures accurately, manage high-volume work, document findings clearly, meet deadlines, and escalate issues appropriately. Confidence using spreadsheets, case-management systems, and reporting tools is valuable. A sound understanding of customer outcomes, regulatory obligations, and banking products is advantageous, as is the ability to work collaboratively while maintaining confidentiality and professional judgement.

About the employer

ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups, providing retail, commercial, institutional, and private banking services. Headquartered in Melbourne, ANZ serves millions of customers across Australia, New Zealand, and selected international markets. Its services include everyday banking, home and personal lending, business finance, wealth solutions, payments, and institutional banking. ANZ employs people across branches, corporate offices, technology centres, operations teams, and international locations. The bank continues to invest in digital banking, risk management, customer outcomes, and regulatory obligations. Its Docklands campus in Melbourne is a significant corporate and technology hub, supporting functions such as remediation, compliance, operations, finance, technology, and customer service.

Working in Australia

Australia offers strong opportunities in banking, technology, healthcare, engineering, education, construction, hospitality, and professional services. Major employment centres include Melbourne, Sydney, Brisbane, Perth, Adelaide, and Canberra, with banking and corporate roles concentrated in Melbourne and Sydney. Australian workplaces are generally informal, collaborative, safety-conscious, and focused on clear communication and work-life balance. Lifestyle varies from urban cultural events and sporting activities to beaches, national parks, and outdoor travel. Living costs are high, especially in Sydney and Melbourne, so salary and housing should be considered carefully. Foreign workers usually need an appropriate visa, such as an employer-sponsored, skilled, graduate, or working holiday visa. Applicants should check eligibility, occupation lists, English-language requirements, health checks, and sponsorship availability before relocating. Public transport is reliable in major cities, while regional areas may require a car.