Banking Consultant, Melbourne VIC, Contact Centre - Suncorp Bank (Multiple Vacancies)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports Suncorp Bank customers through phone and digital contact channels, helping with everyday banking enquiries, account servicing, transactions, and product information. Candidates are expected to provide friendly, accurate and efficient service, follow banking procedures, protect customer information, and identify suitable solutions or referrals when needed. Strong communication, listening and problem-solving skills are essential, along with confidence using computer systems and the ability to manage several customer interactions. Previous contact-centre, retail banking or customer-service experience is beneficial. The position may involve rostered shifts, performance targets, compliance requirements and structured training.

About the employer

ANZ Bank is one of Australia and New Zealand’s major financial institutions, providing personal, business, institutional and corporate banking services. Established in Australia, ANZ operates through branches, digital channels, contact centres and specialist banking teams, serving millions of customers across the region. The bank focuses on helping customers manage money, borrow, save, invest and conduct business, while also investing in technology, security and responsible banking practices. The advertised position supports Suncorp Bank customers following ANZ’s acquisition of the Suncorp banking business. Employees generally work within structured service, risk and compliance frameworks, with training provided for customer-facing banking roles. ANZ promotes inclusion, professional development and flexible working practices where operationally practical.

Working in Australia

Australia is a large island continent offering opportunities in banking, technology, healthcare, construction, education, hospitality and professional services. Melbourne has a diverse, multicultural culture, excellent cafés, arts, sport and public transport, although housing and living costs can be high. The lifestyle combines busy city life with beaches, parks, regional food and easy access to nature. English is the main working language, and workplace culture usually values punctuality, teamwork, direct communication and customer service. Skilled migrants may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or temporary graduate options, depending on occupation, qualifications and experience. Working holiday visas may suit eligible younger applicants. Relocating typically requires budgeting for accommodation, transport, health insurance and initial living expenses. Applicants should check current visa rules, occupation lists and sponsorship availability on Australia’s Department of Home Affairs website before making plans.