Remediation Specialist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Remediation Specialist supports ANZ customer and regulatory remediation activities, helping identify affected customers, assess impacts, calculate outcomes, and deliver fair and timely resolutions. The role typically requires experience in banking operations, remediation, complaints, compliance, quality assurance, or case management, together with strong attention to detail and confidence interpreting policies, procedures, and customer records. Candidates are expected to manage cases accurately, meet deadlines, maintain clear documentation, handle sensitive information appropriately, and communicate effectively with internal stakeholders. Strong analytical, organisational, and problem-solving skills are important, as is the ability to work within changing regulatory requirements and contribute to process improvements.

About the employer

Australia and New Zealand Banking Group Limited, commonly known as ANZ, is one of Australia’s major banking groups, serving retail, business, institutional, and wealth customers across Australia, New Zealand and selected international markets. Headquartered in Melbourne, ANZ provides everyday banking, home and personal lending, commercial finance, transaction services, treasury, investment, and institutional banking products. The bank employs a large workforce across technology, customer service, operations, risk, compliance, finance, and corporate functions. ANZ has a strong focus on responsible banking, customer outcomes, regulatory compliance, digital transformation, and supporting the communities in which it operates. Its Docklands location is part of Melbourne’s major financial and business district, with access to public transport, restaurants, housing, and the wider professional services sector.

Working in Australia

Australia offers opportunities in banking, technology, healthcare, construction, education, engineering, logistics, tourism, and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra. Workplace culture is generally practical, direct, collaborative, and respectful of work-life balance, with employment rights protected by national workplace laws. Lifestyle varies from vibrant city living to coastal communities and regional areas, with beaches, national parks, sport, and outdoor activities widely accessible. Living costs are high in Sydney and Melbourne, particularly for housing, while other cities may be more affordable. Skilled workers may explore employer-sponsored visas, skilled independent or state-nominated pathways, and temporary graduate options, subject to eligibility and changing rules. Relocating usually requires a valid visa, health insurance, tax registration, housing, and budgeting for initial expenses.