Cluster Assistant Director of Reservations

Role summary

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The Cluster Assistant Director of Reservations supports reservation operations across assigned Four Seasons properties, leading the reservations team, improving booking conversion, maintaining accurate inventory, and coordinating closely with revenue management, sales, front office, and finance. Candidates are expected to have strong luxury-hotel reservations experience, excellent knowledge of reservation systems and distribution channels, and the ability to coach and motivate colleagues. Professional English is essential; Japanese language ability and experience in the Japanese hospitality market would be valuable. The role requires commercial awareness, attention to detail, strong communication, analytical thinking, and flexibility to manage multiple priorities while delivering Four Seasons service standards.

About the employer

Four Seasons Hotels and Resorts is a globally recognised luxury hospitality company operating hotels, resorts, residences, and private retreats in major destinations worldwide. Founded in 1961, the company is known for highly personalised service, elegant properties, and a strong people-first culture. Four Seasons Hotel Tokyo at Otemachi is a luxury urban hotel in central Tokyo, offering guestrooms, suites, restaurants, wellness facilities, and event spaces for international and local guests. The company places considerable emphasis on employee development, teamwork, discretion, and anticipating guest needs. Employees typically work in an international environment with high service expectations and opportunities to build careers across departments and global locations. The brand’s operations combine local Japanese hospitality traditions with Four Seasons’ consistent standards for quality, guest engagement, and operational excellence.

Working in Japan

Japan offers varied hospitality opportunities in Tokyo, Kyoto, Osaka, Okinawa, Hokkaido, and resort destinations, including reservations, front office, food and beverage, wellness, events, and hotel management roles. Workplace culture generally values punctuality, respect, teamwork, presentation, and careful attention to detail. Tokyo provides excellent transport, dining, shopping, and international communities, but housing and daily expenses can be high. Kyoto and regional areas may offer a quieter lifestyle, while Okinawa and Hokkaido provide strong resort environments. Foreign nationals normally need an appropriate work visa sponsored by an employer; hospitality roles may use categories such as Engineer/Specialist in Humanities/International Services, depending on duties and qualifications. A valid passport, employment contract, residence registration, health insurance, and tax procedures are also required. Japanese ability is not always mandatory in international hotels, but it significantly improves employment prospects and daily life. Relocation should include budgeting for deposits, transport, utilities, and initial accommodation.