Spa Receptionist - Four Seasons Hotel Madrid

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Spa Receptionist welcomes guests, manages appointments, explains treatments and facilities, processes payments, answers telephone and email enquiries, and supports smooth daily spa operations. Candidates are expected to have previous experience in a luxury hotel, spa, wellness centre, or customer-service environment, with excellent communication and organisational skills. Fluency in Spanish and good English are highly desirable; additional languages are an advantage. The role requires a polished appearance, a calm and professional manner, attention to detail, confidence using reservation or point-of-sale systems, and flexibility to work shifts, weekends, and public holidays. A genuine interest in wellness and the ability to deliver discreet, personalised service are essential.

About the employer

Four Seasons Hotels and Resorts is a globally recognised luxury hospitality company operating hotels, resorts, residences, and private retreats in leading destinations worldwide. Founded in 1961, the company is known for highly personalised service, elegant accommodation, strong attention to detail, and a people-focused workplace culture. Four Seasons Hotel Madrid combines contemporary luxury with Spanish character and offers premium dining, wellness, events, and guest services in the Spanish capital. Employees are generally expected to create memorable experiences, anticipate guest needs, maintain professional standards, and work collaboratively across departments. The company invests in training and career development, making it attractive to hospitality professionals seeking international experience. Benefits and conditions vary by location and contract, but may include meals, staff rates, uniforms, training, and opportunities to move within the Four Seasons network.