F&B Guest Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The F&B Guest Officer welcomes and assists guests across the hotel’s restaurants and dining outlets, manages reservations and seating, explains menus and promotions, and supports smooth coordination between guests and service teams. Candidates are expected to have hospitality, restaurant, guest-relations, or front-office experience, excellent communication skills, and a polished, service-focused manner. English is generally important, while Japanese language ability is highly valuable in Kyoto. The role requires flexibility to work shifts, weekends, and holidays, strong attention to detail, cultural sensitivity, and the ability to remain calm and professional in a busy luxury-hotel environment.

About the employer

Four Seasons Hotel Kyoto is a luxury hotel operated by Four Seasons Hotels and Resorts, an international hospitality company known for highly personalized service and premium properties worldwide. Located in the historic Higashiyama district, the Kyoto hotel combines contemporary design with Japanese heritage and offers guestrooms, restaurants, a bar, spa facilities, gardens, and event spaces. Employees work in a multicultural environment serving international travelers, local guests, and high-end business and leisure customers. Four Seasons places strong emphasis on service excellence, professional development, teamwork, and respectful guest interactions. Benefits and employment conditions vary by position and contract, but may include staff meals, training, hotel discounts, transportation support, and social insurance in accordance with Japanese employment rules.