Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, responds to enquiries, and helps resolve guest concerns. The role requires strong customer-service and communication skills, professional presentation, attention to detail, basic computer literacy, and the ability to work accurately under pressure. Previous hotel, reception, or hospitality experience is desirable, although training may be provided. Candidates should be flexible to work rotating shifts, including weekends and public holidays, and demonstrate a genuine commitment to creating a positive guest experience. Familiarity with hotel property-management systems and knowledge of the Gold Coast are advantageous.

About the employer

Oaks Gold Coast Hotel is part of Minor Hotels, an international hospitality group operating hotels, resorts, restaurants, and residences across numerous countries. Located in the centre of Surfers Paradise, the property provides accommodation for leisure and business travellers and is close to beaches, entertainment, dining, and local attractions. Oaks Hotels, Resorts and Suites is Minor Hotels’ Australian accommodation brand, known for apartment-style stays and full-service hospitality in major city and holiday destinations. The company promotes professional guest service, teamwork, operational excellence, and opportunities for career development across its properties. Employees typically work in a fast-paced environment where attention to detail, flexibility, and a welcoming attitude are important.

Working in Australia

Australia is a large island country with varied opportunities in tourism, hotels, restaurants, healthcare, construction, technology, education, and agriculture. The Gold Coast is especially strong for hospitality and seasonal tourism jobs, with a relaxed beach lifestyle, warm climate, outdoor activities, and an international community. Australian workplaces generally value punctuality, direct communication, safety, equality, and reliable customer service. Living costs can be high, particularly rent and transport in popular coastal areas, so budgeting is important. Visa options may include the Working Holiday visa, employer-sponsored visas, skilled visas, or student visas with work rights; eligibility depends on nationality, occupation, qualifications, and experience. Before relocating, arrange the correct visa, tax file number, bank account, accommodation, health insurance, and evidence of funds. Public transport is available, though a car can be useful outside central areas.