Front Office Opportunities | Avani Cypress Lakes Resort

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Front Office opportunities at AVANI Cypress Lakes Resort may include reception, guest services, reservations and night audit positions. Candidates should have strong communication and customer-service skills, a professional presentation, sound computer ability and confidence handling check-ins, check-outs, payments and guest enquiries. Previous hotel, resort or reception experience is helpful, although suitable entry-level applicants may also be considered. The role requires flexibility to work rotating shifts, weekends and public holidays. Candidates are expected to remain calm under pressure, work well within a team, maintain accurate records and create a welcoming experience for every guest. Familiarity with hotel property-management systems and local tourism information would be advantageous.

About the employer

AVANI Cypress Lakes Resort is a luxury resort in the Hunter Valley wine region of New South Wales, Australia. The property offers accommodation, golf, dining, leisure facilities and event services in a scenic setting near Pokolbin. It operates under the AVANI Hotels & Resorts brand, part of Minor International, a global hospitality company with hotels, resorts and restaurants across many countries. AVANI focuses on contemporary design, relaxed service and authentic local experiences, appealing to both holidaymakers and corporate guests. Employees typically work in a multicultural hospitality environment and support visitors throughout their stay, from arrival and reservations to dining, recreation and departure. The resort is also positioned near vineyards, restaurants and regional attractions, making guest knowledge and a friendly, service-focused attitude particularly valuable.

Working in Australia

Australia is a large island country with opportunities across hospitality, tourism, healthcare, construction, technology, agriculture and education. Resort and hotel work is especially common in Sydney, Melbourne, Brisbane, regional New South Wales, Queensland and Western Australia. Australian workplaces are generally informal, multicultural and direct, with strong expectations around reliability, safety, workplace rights and customer service. Lifestyle varies from busy cities to relaxed coastal and regional communities; the Hunter Valley offers vineyards, outdoor activities and a quieter pace than major cities. Most overseas workers need a visa, such as a Working Holiday visa, employer-sponsored visa or skilled visa, depending on nationality, age, qualifications and occupation. Applicants should check official Department of Home Affairs requirements before accepting work. Relocation costs include flights, accommodation deposits, transport, health insurance and tax registration. Regional resorts may offer staff accommodation or assistance, but this should be confirmed directly with the employer.