Front Office Opportunities | Avani Cypress Lakes Resort

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

AVANI Cypress Lakes Resort is seeking candidates for front office opportunities, which may include reception, guest services, concierge and reservations duties. Applicants should have strong communication and customer-service skills, a professional presentation and the ability to remain calm and helpful in a busy resort environment. Experience with hotel property-management or reservation systems is advantageous, although suitable hospitality experience and a willingness to learn may be accepted. Candidates must be flexible to work rotating shifts, weekends and public holidays, and should have the legal right to work in Australia. The role requires accurate administration, attention to detail, teamwork and confidence assisting domestic and international guests.

About the employer

AVANI Cypress Lakes Resort is a premium resort in Pokolbin, in New South Wales's Hunter Valley wine region. It operates under the AVANI Hotels & Resorts brand, part of Minor International, a global hospitality group with hotels, resorts, restaurants and lifestyle businesses across many countries. The resort is known for its accommodation, golf facilities, conference and events services, dining, leisure amenities and proximity to vineyards and regional attractions. Front office employees support the guest journey from arrival and check-in through to departure, while helping create a relaxed and personalised resort experience. The property typically serves holidaymakers, wedding and event guests, golfers, tour groups and corporate visitors. Its regional location offers a quieter hospitality setting than a major city, with opportunities to develop experience across accommodation operations and broader resort services.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, events and tourism, particularly in Sydney, Melbourne, Brisbane, Perth, regional wine areas and coastal destinations. Workplace culture is generally friendly, practical and team-oriented, with emphasis on punctuality, safety, customer service and reasonable work-life balance. Lifestyle varies from vibrant cities to relaxed regional communities, beaches, national parks and outdoor activities. Living costs can be high, especially for accommodation in major cities, while regional areas may be more affordable but have fewer transport options. Eligible applicants may use Working Holiday, employer-sponsored or skilled visas; requirements depend on nationality, occupation, age and experience, so check the Australian Department of Home Affairs before applying. Relocation usually requires proof of work rights, tax registration, a bank account, health cover and suitable accommodation. Pokolbin is car-oriented, and access to reliable transport is useful for resort employment.