Front Office Opportunities | Avani Cypress Lakes Resort

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

AVANI Cypress Lakes Resort is seeking candidates for front office opportunities, such as reception, guest services and reservations. Applicants should have strong communication and customer-service skills, a professional presentation, basic computer confidence and the ability to work accurately in a busy resort environment. Previous hotel, resort or front-office experience is advantageous, although suitable entry-level applicants may be considered. Candidates are expected to welcome guests warmly, manage check-ins and check-outs, process payments, respond to enquiries, coordinate with other departments and resolve guest concerns politely. Flexibility to work weekends, public holidays and varied shifts is important. Local knowledge, attention to detail, reliability and a genuine interest in creating positive guest experiences are also expected.

About the employer

AVANI Cypress Lakes Resort is a resort property in Pokolbin, in New South Wales’s Hunter Valley wine region. It forms part of Minor Hotels, an international hospitality group operating hotels, resorts and serviced residences across multiple brands and destinations. The resort is set among vineyards and landscaped grounds and offers accommodation, golf, dining, leisure facilities and spaces for weddings, conferences and other events. Its front office team supports guests throughout their stay, from arrival and room allocation to local recommendations and departure. AVANI’s brand generally focuses on contemporary design, relaxed service and authentic destination experiences. Working at Cypress Lakes can provide exposure to resort operations, leisure tourism, events and guest services in a regional hospitality setting. The workplace may suit candidates who enjoy varied duties, interaction with travellers and the pace of a busy destination resort.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, tourism, events and guest services, particularly in Sydney, Melbourne, Brisbane, Perth, Cairns, the Gold Coast and regional destinations such as the Hunter Valley. Workplace culture is generally friendly, professional and direct, with strong emphasis on punctuality, safety, customer service and equal opportunity. Lifestyle options range from vibrant cities and beaches to quieter wine regions and outdoor activities. Employees should budget for housing, transport, food and health insurance, as living costs can be high. Visa options may include the Working Holiday Maker program, employer-sponsored visas, skilled visas and student visas with work rights; eligibility, age limits and work conditions vary. Applicants should check official Australian immigration guidance before travelling. Regional resort roles may offer a relaxed lifestyle, but access to public transport and housing can be limited, so relocation planning and reliable transport are important.