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The Senior Manager, IT Support and Operations leads technology support services and operational performance across Carnival’s shoreside or shipboard environments. The role typically requires substantial experience managing IT service desks, infrastructure support, incident and problem management, cybersecurity procedures, vendors, and geographically distributed teams. Candidates should have strong leadership, communication, troubleshooting, project management, and ITIL-based service management skills. Experience in the cruise, hospitality, travel, or other 24/7 operational industries is beneficial. The successful candidate is expected to improve system reliability, maintain service standards, manage escalations, control budgets, and support business users in a fast-paced, customer-focused environment.
Carnival Corporation & plc is one of the world’s largest leisure travel companies and operates a portfolio of cruise brands, including Carnival Cruise Line, Princess Cruises, Holland America Line, Costa Cruises, Cunard, and others. Its ships welcome millions of guests each year to destinations across the Caribbean, Europe, Alaska, Australia, and other regions. Carnival employs a large international workforce in shipboard, shoreside, technical, hospitality, marine, and corporate positions. The company’s operations depend on extensive technology systems supporting reservations, onboard services, communications, safety, entertainment, finance, and guest experiences. Carnival emphasizes operational excellence, innovation, teamwork, inclusion, and memorable vacations. Corporate and technology roles are commonly based in major cruise-industry centers such as Miami, while shipboard positions involve working and living onboard vessels for contracted assignments.
Working on a cruise ship offers access to many destinations while providing employment in hospitality, food and beverage, housekeeping, entertainment, marine operations, retail, health, security, and information technology. Ship life is highly multicultural, with colleagues and guests from around the world, and English is generally the working language. Crew members usually live in shared cabins, eat in crew dining areas, and follow structured schedules; contracts can last several months with limited personal space but opportunities to save money and travel. Visa requirements depend on nationality, embarkation ports, and itinerary. Many crew members need a seafarer medical certificate and a U.S. C1/D visa when joining or transiting through the United States, although requirements vary. Carnival normally provides joining instructions, transportation details, onboard accommodation, and employment documentation. Candidates should confirm requirements directly with the company or an authorized recruitment partner before relocating.
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