Capgemini Invent- Contact Center AI - Senior Consultant

Role summary

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Capgemini Invent’s Contact Center AI Senior Consultant helps organizations improve customer service through artificial intelligence, automation, conversational platforms, analytics, and digital transformation. The role typically requires several years of consulting or contact-center technology experience, strong knowledge of customer experience operations, and familiarity with AI, chatbots, voice automation, CRM, cloud platforms, or contact-center solutions. Candidates should be comfortable leading workshops, gathering requirements, designing practical solutions, preparing business cases, and presenting recommendations to senior stakeholders. Strong communication, problem-solving, project delivery, and client-management skills are expected. Experience with platforms such as SAP, Salesforce, Microsoft, Genesys, Google Cloud, or AWS may be advantageous, along with the ability to work collaboratively in multicultural and regional teams.

About the employer

Capgemini is a global business and technology transformation company headquartered in France, with operations across more than 50 countries. It helps organizations modernize technology, improve operations, develop digital products, and use data, cloud computing, artificial intelligence, and automation to create business value. Capgemini Invent is the company’s consulting and digital innovation division, combining strategy, design, technology, and industry expertise. Its consultants work with clients in sectors such as financial services, telecommunications, consumer products, manufacturing, healthcare, and the public sector. In Malaysia, Capgemini supports regional and international clients through consulting, technology delivery, engineering, and managed services teams. The company generally offers opportunities to work on large transformation programs, collaborate with international colleagues, and build expertise in emerging technologies, although project demands and working arrangements can vary by client and business unit.

Working in Malaysia

Malaysia offers strong opportunities in technology consulting, shared services, software, cloud, cybersecurity, data, and customer-experience transformation. Kuala Lumpur and nearby Selangor are the main employment hubs, while Penang and Johor also have growing technology and engineering markets. The country is culturally diverse, with Malay, Chinese, Indian, and indigenous influences reflected in its languages, festivals, food, and daily life. Living costs are generally lower than in Singapore, though central Kuala Lumpur housing can be expensive. Residents enjoy tropical weather, excellent food, modern shopping, beaches, mountains, and easy travel across Southeast Asia. Foreign professionals usually need employer sponsorship for an Employment Pass, and the hiring company normally manages the application. Before relocating, confirm salary, medical coverage, tax treatment, visa eligibility, working location, and relocation support. Malaysia is well suited to professionals seeking an international career with a relaxed lifestyle and strong regional connectivity.