Capgemini Invent- Contact Center AI Consultant

Role summary

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Capgemini Invent’s Contact Center AI Consultant helps organizations improve customer service through artificial intelligence, automation, conversational platforms, analytics and digital transformation. Candidates are expected to understand contact-center operations, customer experience, AI and cloud technologies, and be able to translate business needs into practical solutions. Strong consulting, stakeholder-management and presentation skills are important, along with experience in requirements gathering, solution design, process improvement and implementation support. Familiarity with platforms such as SAP BTP, conversational AI, CRM, speech analytics or generative AI would be advantageous. The role may require collaboration with international teams, client workshops and occasional travel. Professional English communication and the ability to work independently in a consulting environment are likely to be expected.

About the employer

Capgemini is a global business and technology transformation company headquartered in France, with operations across more than 50 countries. It provides consulting, technology services, engineering, cloud, data, artificial intelligence, cybersecurity and managed services to organizations across many industries. Capgemini Invent is the group’s innovation, strategy and transformation consulting business. Its teams help clients redesign customer experiences, modernize operations, adopt emerging technologies and create new digital business models. In Malaysia, Capgemini supports regional and international clients through consulting, delivery and technology teams. Employees typically work in multidisciplinary, multicultural environments and may contribute to large-scale transformation programs. The company places emphasis on continuous learning, collaboration, responsible technology and career development. Roles involving AI and contact-center transformation generally combine business consulting with practical technology implementation and client engagement.

Working in Malaysia

Malaysia offers career opportunities in technology consulting, software, data, cloud, cybersecurity, shared services, finance and customer-experience transformation. Kuala Lumpur and nearby Selangor are the main employment centers, while Penang and Johor also have strong technology and industrial markets. Malaysia is culturally diverse, with Malay, Chinese, Indian and international communities; English is widely used in professional settings. Lifestyle costs are generally lower than in Singapore or many Western cities, with good food, public transport in major areas, tropical weather and easy access to beaches and islands. Common destinations include Langkawi, Penang, Sabah and Sarawak, although these are states or island regions rather than one single island. Foreign professionals usually need employer sponsorship for an Employment Pass, and the company normally handles the application. Confirm current immigration rules, medical requirements, tax treatment and dependent-pass options before relocating.