AMS Lead - PWGSC Portal

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The AMS Lead – PWGSC Portal is expected to manage application support and ongoing improvements for an enterprise SAP-related platform, coordinating service delivery, incident resolution, change requests, releases, and stakeholder communication. Candidates should have strong experience in SAP application management, SAP BTP or related enterprise technologies, IT service management, and team leadership. Knowledge of support governance, SLAs, problem management, integration, security, and continuous improvement is valuable. The role requires clear communication, customer-facing confidence, structured troubleshooting, and the ability to coordinate technical teams and business users. Experience working in consulting or managed-services environments, particularly with large public-sector or global clients, would be advantageous.

About the employer

Capgemini is a global business and technology services company headquartered in France, operating across more than 50 countries. It helps organizations with consulting, digital transformation, cloud, data and artificial intelligence, cybersecurity, engineering, enterprise applications, and managed services. Capgemini works with clients in industries such as financial services, manufacturing, healthcare, retail, telecommunications, energy, and the public sector. Its workforce includes consultants, software engineers, architects, analysts, project managers, and technology specialists. In Malaysia, the company supports regional and international delivery through consulting, application services, infrastructure, cloud, and business-process capabilities. The organization is known for large-scale transformation programs and partnerships with major technology providers, including SAP, Microsoft, and hyperscalers. Employees typically work in multicultural teams and may support clients across different time zones.

Working in Malaysia

Malaysia offers varied opportunities in technology, shared services, consulting, finance, manufacturing, tourism, and digital commerce, with Kuala Lumpur and Penang being major employment centers. For an island lifestyle, Penang combines strong technology and services employment with heritage neighborhoods, beaches, excellent food, and a relaxed urban atmosphere. Langkawi is quieter and more tourism-focused, while the Perhentian, Redang, and Tioman islands are popular for diving and short breaks but have fewer year-round professional jobs. Malaysia is culturally diverse, with Malay, Chinese, Indian, and indigenous traditions reflected in food, festivals, language, and everyday life. Living costs are moderate compared with many international cities. Foreign employees generally need employer-sponsored authorization, such as an Employment Pass, before starting work. Relocating candidates should confirm sponsorship, healthcare, taxation, housing, schooling, and dependent-pass arrangements with the employer. Public transport and international connectivity are strongest in Kuala Lumpur and Penang.