AMS Lead - PWGSC Portal

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The AMS Lead is expected to manage application maintenance and support for the PWGSC Portal, with a likely focus on SAP BTP and related enterprise platforms. Responsibilities may include leading support teams, monitoring service levels, coordinating incident and problem management, overseeing enhancements, communicating with business stakeholders, and driving continuous improvement. Candidates should have strong experience in SAP application management, SAP BTP or connected technologies, IT service management, team leadership, and client-facing delivery. Knowledge of ticketing processes, service-level agreements, troubleshooting, reporting, and governance is valuable. The role requires structured problem-solving, clear communication, ownership, and the ability to work with distributed teams and international clients.

About the employer

Capgemini is a global consulting, technology services, and digital transformation company headquartered in France. It helps organizations modernize technology, improve operations, develop digital products, and adopt cloud, data, artificial intelligence, cybersecurity, and enterprise platforms such as SAP. The company serves clients across industries including financial services, manufacturing, retail, telecommunications, healthcare, and the public sector. Capgemini combines consulting, systems integration, engineering, and managed services, allowing it to support projects from strategy through implementation and ongoing application management. Its Malaysian operations contribute to regional and global delivery through technology specialists, shared services, and client-support teams. Employees typically work in multicultural, process-driven environments with opportunities to gain experience in international projects, enterprise technologies, and structured professional development.

Working in Malaysia

Malaysia offers varied opportunities in technology, consulting, shared services, engineering, finance, tourism, and manufacturing. Kuala Lumpur and nearby Selangor are the main employment hubs, while Penang is strong in technology and electronics, and Johor benefits from Singapore-linked business. For island living, Penang provides a lively mix of heritage, beaches, food, and urban convenience; Langkawi is quieter and more tourism-focused, while Sabah and Sarawak offer nature and a slower pace. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is commonly used in professional settings. Living costs are moderate, though central Kuala Lumpur and popular island areas can be more expensive. Foreign employees generally need employer-sponsored authorization, commonly an Employment Pass, before starting work. Secure the offer, qualifications review, medical requirements, and immigration approval before relocating.