Desktop Consultant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

A Desktop Consultant provides technical support and consulting for end-user computing environments across hardware, operating systems, applications, networks and workplace technologies. Typical requirements include experience with Windows desktops, Microsoft 365, Active Directory, endpoint management, troubleshooting, ITIL-based service delivery and customer support. Familiarity with tools such as Intune, SCCM, remote-support platforms and basic security controls is valuable. Capgemini would expect strong communication, structured problem-solving, documentation skills and the ability to work independently or within client teams. The role may involve onsite and remote support, incident resolution, technology upgrades, user migrations and advising clients on improving their digital workplace environment.

About the employer

Capgemini is a global business and technology services company headquartered in France, operating in more than 50 countries. It helps organisations modernise technology, improve operations and deliver digital products through consulting, engineering, cloud, data, cybersecurity, enterprise applications and managed services. In Australia, Capgemini works with government agencies and businesses across industries including financial services, telecommunications, retail, manufacturing and resources. The company is a major partner of technology providers such as Microsoft, SAP, AWS and Google Cloud. Employees typically work in client-facing teams, supporting transformation programs and ongoing technology operations. Capgemini promotes professional development, collaboration and flexible working, although requirements vary by project and location.

Working in Australia

Australia offers opportunities in IT support, consulting, cloud services, cybersecurity, software, healthcare, construction, education, engineering and skilled trades. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra. Workplace culture is generally practical, direct and collaborative, with emphasis on punctuality, safety and work-life balance. Lifestyle ranges from urban entertainment and diverse food scenes to beaches, national parks and outdoor activities. Living costs are high in Sydney and Melbourne, while some regional cities offer more affordable housing. Visa options include employer-sponsored pathways such as the Skills in Demand visa, skilled migration visas and temporary graduate routes; eligibility depends on occupation, qualifications, experience and English ability. New arrivals should budget for rent, transport, healthcare, tax and compulsory superannuation. Professional accreditation and local experience can improve employment prospects.