Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service for VIP and club-floor guests. Responsibilities typically include managing staff, coordinating arrivals and departures, handling guest requests and complaints, maintaining service standards, controlling operating costs, and working closely with Front Office, Food and Beverage, Housekeeping, and Sales teams. Candidates are generally expected to have a hospitality or hotel-management background, several years of experience in front office, guest relations, or executive lounge operations, and proven supervisory skills. Strong English communication, professional presentation, problem-solving ability, cultural awareness, and familiarity with hotel systems are important. The successful candidate should be guest-focused, organized, commercially aware, and comfortable working shifts, weekends, and public holidays.

About the employer

Shangri-La Group is an international luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other global destinations. Shangri-La is known for warm Asian-inspired hospitality, personalized guest service, and upscale facilities including restaurants, spas, conference venues, and executive lounges. Its Indonesian properties serve both business and leisure travelers and typically emphasize refined service, local cultural connection, and strong operational standards. Employees may benefit from structured training, international hospitality practices, career mobility, staff meals, service-charge participation, and other property-specific benefits. The company generally seeks people who demonstrate genuine care for guests, teamwork, professionalism, integrity, and a commitment to consistently high service quality.

Working in Indonesia

Indonesia is an archipelago offering varied work and lifestyle options across islands. Bali provides the largest concentration of international resort, restaurant, wellness, and tourism jobs, although competition and living costs are high. Java, especially Jakarta, Bandung, and Surabaya, offers stronger corporate, business-hotel, and management opportunities. Lombok and other eastern islands provide resort careers and a quieter lifestyle, but transport and services can be more limited. Indonesian culture values hospitality, respect for hierarchy, modesty, and community; learning basic Bahasa Indonesia is highly useful. Lifestyle ranges from busy cities to beaches, volcanoes, and rural areas, with climate generally warm and humid. Foreign hires normally require employer sponsorship and an appropriate work permit, commonly arranged through the company; working on a tourist visa is not permitted. Relocation should include housing, health insurance, taxation, flights, and local registration in the employment package.