Service Leader - Engineering (Chargeman)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Engineering (Chargeman) is responsible for supervising hotel engineering operations, maintaining electrical and mechanical systems, coordinating preventive maintenance, responding to breakdowns, and ensuring guest and employee safety. Candidates should hold a recognized Chargeman competency certificate, relevant technical qualifications, and practical experience in hotel, commercial, or facilities engineering. Knowledge of Malaysian electrical regulations, building services, HVAC, pumps, generators, and maintenance procedures is expected. The role requires leadership, sound troubleshooting ability, good communication, accurate reporting, and flexibility to work shifts, weekends, and public holidays. Candidates should be safety-conscious, service-oriented, dependable, and capable of guiding technicians while coordinating with other hotel departments and external contractors.

About the employer

Shangri-La Hotels and Resorts is a major Asian luxury hospitality group headquartered in Hong Kong. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalized service, upscale accommodation, restaurants, wellness facilities, meetings, and leisure experiences. In Malaysia, Shangri-La has established hotel and resort operations serving business travelers, tourists, families, and event guests. The company generally emphasizes genuine hospitality, operational standards, employee development, teamwork, and guest satisfaction. Engineering employees support the safe, efficient, and comfortable operation of guest rooms, public areas, kitchens, utilities, and back-of-house facilities. Specific benefits, salary, working hours, and employment conditions depend on the property, location, experience, and applicable Malaysian employment requirements.

Working in Malaysia

Malaysia offers hospitality and engineering opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Hotel engineering professionals may find work with international resorts, city hotels, property-management companies, hospitals, and commercial buildings. Langkawi is an island destination known for beaches, nature, Malay culture, seafood, and a relaxed lifestyle, while Penang combines heritage, food, and urban convenience. Living costs vary: resort islands can be more expensive for accommodation and imported goods, whereas local food and public transport remain relatively affordable. English is widely used in hotels, although Malay is the national language. Foreign workers normally need an employer-sponsored employment pass or relevant work permit before starting employment; requirements depend on nationality, role, salary, and sector approval. Candidates should confirm sponsorship, accommodation, medical checks, tax, insurance, and relocation support directly with the employer. Malaysia’s tropical climate is warm and humid year-round, with heavier rain during monsoon periods.