Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily hotel operations, including reception, check-in and check-out, guest services, room allocation, complaint handling and team supervision. Candidates should have relevant hotel front-office experience, strong communication and leadership skills, and a good understanding of Opera or similar property-management systems. The role requires a professional appearance, sound commercial awareness, attention to detail and the ability to remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is expected. The successful candidate should be guest-focused, proactive, able to coach colleagues and committed to Shangri-La’s service standards.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, personalised service and high-quality accommodation, dining and wellness experiences. Shangri-La Singapore is a luxury city resort set in extensive landscaped gardens, offering guest rooms, suites, restaurants, event facilities and recreational amenities. The property serves leisure travellers, business guests, families and corporate events. Employees typically work in a multicultural environment with structured service standards, training opportunities and opportunities for career development across the wider Shangri-La network.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hotels, tourism, restaurants, finance, technology, healthcare and logistics. Its culture blends Chinese, Malay, Indian and Western influences, reflected in its languages, festivals and food. The lifestyle is safe, efficient and highly connected, with excellent public transport, modern healthcare and many shopping, dining and entertainment options. Housing and daily expenses can be high, especially near central areas, so employees should research accommodation and commuting costs before relocating. Foreign hires generally need a work pass arranged by their employer, commonly an Employment Pass or S Pass, subject to salary, qualifications and government approval. Applicants should secure a written offer and confirm pass eligibility before making travel plans. Singapore’s hot, humid climate and fast-paced urban environment are important considerations for newcomers.