Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host/Hostess welcomes guests, manages restaurant reservations and seating, answers enquiries, coordinates table allocation, and helps create a smooth dining experience at Summer Palace. Candidates should have previous experience in a luxury hotel or fine-dining restaurant, strong communication and interpersonal skills, a polished and courteous manner, and good spoken English; Cantonese and Mandarin are valuable. The role requires organization, attention to detail, teamwork, flexibility to work shifts, weekends and public holidays, and the ability to remain calm during busy service periods. Familiarity with restaurant reservation systems and knowledge of high-end hospitality standards would be an advantage.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its properties are known for warm Asian hospitality, refined service and strong attention to guest experience. In Hong Kong, the group operates prestigious hotels including Island Shangri-La and Kowloon Shangri-La, offering accommodation, restaurants, meeting facilities and wellness services. Summer Palace is a renowned Chinese restaurant associated with Island Shangri-La and is recognized for Cantonese cuisine and elegant dining. Shangri-La generally provides structured training, internal career opportunities and an international working environment. Employees are expected to demonstrate professionalism, cultural awareness, teamwork and a consistent commitment to luxury service standards.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, tourism, finance, retail, technology and professional services. The hospitality sector regularly recruits front-office staff, restaurant hosts, servers, chefs, housekeeping employees and supervisors, especially candidates with Cantonese, Mandarin or English skills. Local culture blends traditional Chinese customs with international influences; politeness, punctuality and respect for hierarchy are valued. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking and beaches, although housing can be expensive and apartments are often small. Hong Kong work visas are normally employer-sponsored, with applicants expected to show a confirmed offer, relevant qualifications or experience, and a role that cannot easily be filled locally. New arrivals should arrange accommodation, health insurance, banking and an Octopus transport card. Salaries may include service charge, meals, medical benefits or staff accommodation depending on the employer.