Security Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Security Supervisor is responsible for protecting guests, colleagues, hotel assets and daily operations at Shangri-La in Hong Kong. Typical requirements include relevant hotel, property or security experience, supervisory ability, good knowledge of emergency procedures, incident reporting and access control, and strong communication skills in English. Cantonese and Mandarin are highly advantageous. The successful candidate is expected to lead security officers professionally, monitor CCTV and patrols, respond calmly to emergencies, support investigations, enforce hotel policies, and maintain excellent guest service standards. A valid Hong Kong security personnel permit or the ability to obtain the required licence may also be necessary. Shift work, including nights, weekends and public holidays, is normally part of the role.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels and resorts across Asia, the Middle East, Europe, North America and other international markets. The group operates under a service culture built around warm Asian hospitality, attention to detail and personalised guest experiences. Its Hong Kong properties serve business travellers, leisure guests, local residents and major events, creating a professional, multicultural working environment. Employees commonly work across guest services, food and beverage, security, engineering, housekeeping and corporate functions. Shangri-La generally places strong emphasis on service standards, operational discipline, staff development and teamwork. Benefits and employment conditions vary by property and position, but hotel roles may include meals, uniform, insurance, staff rates and training opportunities.

Working in Hong Kong

Hong Kong offers varied opportunities in hotels, tourism, finance, retail, technology, logistics, healthcare and professional services. Its culture blends Cantonese traditions, international influences, festivals, excellent food and a fast-paced working style. Lifestyle is convenient but expensive, particularly for housing; public transport is extensive, while beaches, hiking trails, islands and country parks provide easy escapes from the city. A new employee normally needs a visa before starting work. The employer usually sponsors an employment visa under the General Employment Policy, with approval based on qualifications, a genuine job offer, market-level pay and the employer's business needs. Dependants may generally apply for accompanying visas. Candidates should arrange accommodation carefully, budget for deposits and commuting, and verify tax, insurance and employment terms. Hong Kong is not usually described as an island destination, although Hong Kong Island is one of its main urban areas.