Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room and accommodation bookings, responds to guest enquiries, updates reservations accurately, and supports pre-arrival arrangements. Candidates typically need a diploma or degree in hospitality, tourism, business, or a related field, along with strong English communication and customer-service skills. Experience in hotel reservations, front office operations, or a central reservation system such as Opera is advantageous. The role requires attention to detail, confidence using computer systems, professional telephone etiquette, and the ability to handle changing priorities. Candidates are expected to promote room upgrades and hotel services appropriately, coordinate with other departments, protect guest information, and provide efficient, courteous service while meeting Shangri-La’s standards.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised internationally for warm Asian hospitality. The company operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La Singapore is a prominent city hotel located near Orchard Road, offering accommodation, restaurants, meeting facilities, landscaped grounds, and wellness services. The organisation places strong emphasis on personalised guest care, service excellence, teamwork, and employee development. Staff may benefit from structured training, internal career opportunities, hotel industry exposure, and international mobility within the wider group. Working at Shangri-La generally involves a professional, multicultural environment where employees are expected to be attentive, polished, dependable, and committed to creating memorable guest experiences.

Working in Singapore

Singapore is a compact, highly developed island city with strong opportunities in hospitality, tourism, retail, finance, technology, healthcare, and logistics. Hotels regularly recruit reservation agents, front-office staff, food-and-beverage teams, chefs, and supervisors, although competition can be strong. The culture is multicultural, orderly, and service-oriented, with English widely used alongside Mandarin, Malay, and Tamil. Public transport is excellent, healthcare is reliable, and attractions include Marina Bay, Sentosa, Gardens by the Bay, and diverse hawker centres. Living costs, especially rent, are high, so employer accommodation or shared housing can be valuable. Foreign applicants generally require an employer-sponsored work pass; common options include the Employment Pass or S Pass, depending on qualifications and salary, while lower-paid hospitality roles may use sector-specific permits. Candidates should secure a confirmed job offer before relocating and check current Ministry of Manpower requirements.