Team Leader, Dining Reservations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Team Leader, Dining Reservations manages the restaurant reservation function, coordinates bookings, handles guest enquiries, and supports smooth communication between reservations, restaurants, and other hotel departments. Candidates should have experience in hotel, restaurant, or reservations operations, strong knowledge of reservation systems, and excellent spoken and written English. Leadership, organisation, problem-solving, and customer-service skills are essential. The successful candidate is expected to coach team members, monitor reservation accuracy, manage special requests, maximise seating opportunities, and maintain Shangri-La’s service standards. Flexibility to work shifts, weekends, and public holidays is normally required, along with a polished presentation and a professional, guest-focused attitude.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian hospitality, premium accommodation, and personalised guest service. The group operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La Singapore is a well-established luxury city resort known for its landscaped grounds, extensive dining venues, conference facilities, and high-end leisure services. Employees typically work in a multicultural environment with structured operating standards, training opportunities, and strong emphasis on guest satisfaction. The company offers careers across hotel operations, food and beverage, events, finance, engineering, sales, and guest services. Its brand values focus on courtesy, humility, teamwork, and creating memorable experiences for guests.

Working in Singapore

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, dining, aviation, finance, technology, and healthcare. Hotel roles are available across luxury properties, restaurants, attractions, and event venues, although competition can be strong. The culture is multicultural, efficient, and generally safe, with English widely used in workplaces. Lifestyle options include excellent public transport, diverse food, shopping, parks, beaches, and a busy international social scene. Accommodation can be expensive, especially near the city centre, so many workers share apartments or live farther from central districts. Foreign employees usually need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. The employer normally submits the application. Candidates should confirm eligibility, contract terms, medical requirements, housing arrangements, and relocation costs before accepting an offer.