Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing campaigns, client communication, event promotion, market research, reporting and coordination of sales activities. Candidates are generally expected to hold a diploma or degree in hospitality, business, marketing or a related field, with hotel or customer-service experience preferred. Strong organisation, communication and computer skills are important, along with confidence using Microsoft Office and digital marketing tools. The role requires attention to detail, professional presentation, teamwork and the ability to manage multiple deadlines. Familiarity with local markets, corporate accounts, travel partners and hotel operations would be advantageous. Flexibility for occasional events, client meetings and changing business priorities is also expected.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its properties typically combine accommodation, restaurants, meetings and events, wellness facilities and personalised guest service. Shangri-La places strong emphasis on Asian hospitality, service quality, employee development and creating memorable experiences for leisure and business travellers. In Malaysia, the group operates well-known urban and resort properties, offering roles across front office, food and beverage, culinary operations, housekeeping, sales, marketing, finance, engineering and management. A Sales & Marketing Coordinator would normally work closely with revenue, events, reservations and operational teams to support business generation and maintain relationships with corporate clients, travel partners and guests.

Working in Malaysia

Malaysia offers varied opportunities in hotels, resorts, restaurants, events, travel, retail and corporate services. Major tourism centres include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and the islands of Sabah and Sarawak. Work culture is generally courteous, relationship-oriented and multicultural, with English widely used in international hotels alongside Malay and other languages. Lifestyle ranges from busy city living to relaxed beach and island communities, with relatively affordable food and transport outside central Kuala Lumpur. Foreign nationals usually need an employer-sponsored Employment Pass before starting work; the hiring company normally handles the application and eligibility process, and requirements depend on salary, qualifications and nationality. Candidates should confirm accommodation, healthcare, taxes, transport and contract terms before relocating. Malaysia’s tropical climate, diverse cuisine and strong tourism industry make it attractive for hospitality professionals, although island locations may have fewer amenities and seasonal employment patterns.