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The Waiter/Waitress is responsible for welcoming guests, taking accurate food and beverage orders, serving meals and drinks, explaining menu items, processing requests and maintaining high service standards. Candidates should have previous experience in a hotel, restaurant or luxury hospitality environment, good English communication skills and a professional, friendly manner. Knowledge of food safety, service etiquette and point-of-sale systems is helpful. The role requires teamwork, attention to detail, physical stamina and flexibility to work shifts, weekends and public holidays. Shangri-La expects employees to create warm, personalised guest experiences while following company procedures and maintaining a clean, safe dining area.
Shangri-La is an international luxury hospitality group known for its hotels, resorts and distinctive Asian-inspired approach to service. The company operates properties across Asia, the Middle East, Europe, North America and other major destinations. Shangri-La hotels typically offer accommodation, restaurants, lounges, spas, events and business facilities, serving both leisure and corporate guests. Its service culture focuses on genuine care, attention to detail and personalised hospitality. In the United Arab Emirates, the group has established luxury properties in destinations including Dubai and Abu Dhabi. Employees commonly work in multicultural teams and may receive benefits such as staff accommodation or housing support, meals, transportation, medical coverage, annual leave and air tickets, depending on the property and employment contract.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest number of hotel and restaurant jobs. Opportunities are strong in hospitality, tourism, events, retail and food and beverage, particularly for candidates with English skills and luxury-service experience. The culture combines Emirati traditions with a highly international population; modest dress and respectful behaviour are expected, especially during Ramadan. Lifestyle options range from beaches and desert activities to shopping, dining and nightlife. Employers normally sponsor a work visa, residence permit, medical examination and Emirates ID for successful overseas hires. Do not work on a tourist visa. Contracts should clearly explain salary, accommodation, transport, meals, insurance, leave and gratuity. Living costs can be high, so confirm whether housing and transport are provided before relocating.
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