Service Associate - F&B Waiter/Waitress (Valley Wing Summit Room)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate supports food and beverage service in Shangri-La Singapore’s Valley Wing Summit Room. Responsibilities typically include preparing the service area, welcoming guests, taking orders, serving food and drinks, clearing tables, processing requests, and maintaining high hygiene standards. Candidates should have strong communication and customer-service skills, a neat and professional appearance, and the ability to work efficiently in a luxury hotel environment. Previous restaurant, banquet, or hotel experience is preferred, though suitable applicants may receive training. The role requires flexibility for shifts, weekends, and public holidays, along with a positive attitude, attention to detail, teamwork, and the ability to meet Shangri-La’s service standards.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a prominent five-star property near Orchard Road, known for its landscaped grounds, upscale accommodation, restaurants, banquet facilities, and attentive service. The group places strong emphasis on genuine hospitality, guest satisfaction, teamwork, and employee development. Its workforce includes colleagues from many nationalities and backgrounds, creating an international working environment. Employees may benefit from structured training, hotel-industry experience, staff dining, and potential opportunities to progress within Shangri-La’s global network. Service positions generally involve direct guest interaction and require professionalism, discretion, and consistent attention to detail.

Working in Singapore

Singapore is a modern city-state and island destination with a strong hospitality, tourism, retail, aviation, finance, technology, and healthcare job market. English is widely used at work, while Mandarin, Malay, and Tamil are also official languages. The culture is multicultural, orderly, and generally fast-paced, with excellent public transport, reliable healthcare, diverse food, and high personal safety. Living costs, especially rent, can be high, so shared accommodation is common for hospitality workers. Foreign employees normally need a work pass arranged through an employer, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and sector rules. Candidates should confirm current eligibility and quota requirements with Singapore’s Ministry of Manpower. Relocation usually requires a valid employment offer, approved pass, accommodation planning, and budgeting for deposits and daily expenses.