Family Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Supervisor supports engaging, safe and memorable activities for children and families at Shangri-La Hong Kong. Requirements typically include hotel, resort, childcare, recreation or guest-relations experience; strong communication skills; good spoken English and Cantonese, with Mandarin an advantage; and the ability to plan activities, supervise children, coordinate with colleagues and respond calmly to parents’ needs. Candidates should be energetic, creative, patient, service-minded and comfortable working shifts, weekends and public holidays. First-aid or childcare training is beneficial. The role expects excellent hospitality standards, careful attention to child safety, accurate activity preparation and a genuine interest in creating personalized family experiences.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for warm Asian hospitality, attentive personal service and high-quality accommodation, dining, wellness and family experiences. Shangri-La hotels commonly provide extensive training, employee benefits, staff meals, uniform support and opportunities for career progression within the group, although packages vary by property and position. In Hong Kong, the group operates prestigious properties serving business travellers, residents, leisure guests and families. Employees are expected to demonstrate professionalism, cultural awareness, teamwork and a strong commitment to guest satisfaction while working in a fast-paced, multinational environment.

Working in Hong Kong

Hong Kong offers strong opportunities in luxury hotels, tourism, restaurants, retail, finance, technology and international business. Hospitality workers can find roles in guest services, food and beverage, housekeeping, recreation and management, particularly in Central, Tsim Sha Tsui, Causeway Bay, Disneyland and resort areas. The culture blends Cantonese traditions, Chinese festivals and international influences. Life is energetic and convenient, with excellent public transport, extensive dining, shopping, hiking trails and beaches, though accommodation is expensive and space is limited. Most expatriate professionals require an employment visa sponsored by their employer; applications generally require a confirmed job, suitable qualifications and proof that the role cannot easily be filled locally. Dependants may usually apply for visas linked to the approved employee. New arrivals should budget for deposits, transport, medical insurance and daily living costs, and confirm employer-provided housing or allowances before relocating.