Host / Hostess - Shang Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess at Shang Palace welcomes guests, manages reservations and seating, provides information about the restaurant, and helps create a polished fine-dining experience. Candidates should ideally have previous experience in a hotel or upscale restaurant, strong customer-service and communication skills, and a professional, well-groomed appearance. Fluency in English and Cantonese is highly useful in Hong Kong, while Mandarin is an advantage. The role requires confidence, courtesy, attention to detail, and the ability to remain calm during busy service periods. Candidates should be flexible to work rotating shifts, weekends, and public holidays, and demonstrate genuine hospitality and teamwork.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and restaurants across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, and distinctive properties in major cities and resort destinations. Shang Palace is the group's signature Chinese restaurant brand, offering refined Cantonese cuisine in an elegant setting. As part of Shangri-La, employees may receive structured training, staff meals, uniforms, medical or insurance benefits, discounted stays, and opportunities for career development. The company values gracious service, cultural awareness, teamwork, professionalism, and personalized guest experiences.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, technology, healthcare, and professional services. The hospitality sector regularly recruits front-of-house staff, chefs, housekeeping professionals, and supervisors, particularly in luxury hotels. Local culture blends Cantonese traditions with international influences; respect, punctuality, and professional manners are important. Life is fast-paced and urban, with excellent public transport, extensive dining, shopping, hiking trails, beaches, and vibrant arts and nightlife. Housing can be expensive, especially on Hong Kong Island and in Kowloon, so many workers share apartments or live in the New Territories. Foreign nationals generally need an approved employment visa sponsored by an employer before starting work; qualifications, experience, and a confirmed contract are normally required. Employers may assist with visa paperwork, relocation, accommodation, meals, or transport, but benefits vary. New arrivals should arrange valid health coverage, secure suitable housing, and understand local employment and tax rules.