Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager - Income Audit is responsible for reviewing daily hotel revenue, verifying income records, reconciling point-of-sale and payment reports, and ensuring accurate posting to the general ledger. Candidates should have a degree or diploma in accounting, finance, hospitality management, or a related field, together with relevant hotel finance or income-audit experience. Familiarity with hotel accounting systems, night-audit procedures, internal controls, Excel, and financial reporting is expected. The role requires strong numerical accuracy, integrity, organization, problem-solving ability, and confidence working with multiple departments. The successful candidate will supervise or coordinate audit activities, investigate discrepancies, meet reporting deadlines, and support compliance with company policies and Indonesian regulations.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is known for personalized service, comfortable surroundings, and its Asian-inspired tradition of hospitality. Its Indonesian properties serve business and leisure travelers and typically include accommodation, restaurants, meetings, wellness facilities, and extensive guest services. Shangri-La places emphasis on service quality, operational standards, colleague development, and responsible business practices. Finance roles within the group support accurate reporting, strong internal controls, revenue protection, budgeting, and efficient hotel operations. Benefits may include meals, service charge, insurance, staff accommodation or transport in some locations, training, and opportunities to move within the wider Shangri-La network, although packages vary by property and contract.

Working in Indonesia

Indonesia offers hospitality and finance opportunities in Bali, Java, Lombok, Batam, and other resort or business destinations. Bali is the most internationally oriented island, with strong hotel, restaurant, wellness, and tourism employment, while Jakarta and Surabaya provide broader corporate and accounting careers. Local culture values politeness, community, family, and religious diversity; workplaces may be multicultural, and basic Bahasa Indonesia is highly useful. Lifestyle ranges from busy urban living to beach, mountain, and village environments, with generally affordable food and transport, though Bali tourist areas can be costly. Foreign workers normally need an employer-sponsored work authorization and an appropriate limited-stay work visa or residence permit; working on a tourist visa is not permitted. Employers usually manage immigration documentation, but requirements can change. Confirm the contract, taxes, accommodation, insurance, medical checks, and relocation support before accepting an offer. Island transport and healthcare access vary considerably by location.