Service Associate - Finance (Accounts Receivable)

Role summary

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The Service Associate – Finance (Accounts Receivable) supports the hotel’s finance team by recording and monitoring guest, company, and credit-card receivables, preparing invoices, reconciling accounts, following up on outstanding balances, and maintaining accurate financial records. Candidates typically need a degree or diploma in accounting, finance, business, or a related field, along with basic knowledge of bookkeeping and Microsoft Office, especially Excel. Hotel or accounts-receivable experience is advantageous. The role requires accuracy, confidentiality, organization, numerical ability, and strong communication skills. The successful candidate is expected to meet deadlines, follow internal controls, cooperate with other departments, and provide professional service to guests and business partners.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN, and Traders properties. Shangri-La hotels are known for attentive service, comfortable facilities, dining experiences, wellness offerings, and strong emphasis on genuine Asian hospitality. In the Philippines, the group operates well-known properties including Shangri-La hotels and resorts in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees generally work in a structured, guest-focused environment with opportunities for hospitality training, internal mobility, and career development. Specific duties, benefits, and employment terms vary by property and position.

Working in Philippines

The Philippines offers hospitality, finance, tourism, business-process, retail, and technology opportunities, especially in Metro Manila, Cebu, Boracay, and other major tourist destinations. Filipino culture is generally welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living and shopping in Manila to a slower, beach-centered rhythm in Cebu, Palawan, Boracay, and Siargao. Costs are usually lower than in many Western countries, although central Manila and resort areas can be expensive. Foreign nationals normally need an employer-sponsored work visa or permit, and should confirm requirements with the Philippine Bureau of Immigration before relocating. Employers may assist with documentation, but candidates should verify contract terms, housing, insurance, taxes, and travel costs. New arrivals should arrange secure accommodation, local banking, transport, and health coverage before starting work.