Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing the resort’s daily operations, service standards, guest satisfaction, financial performance, and team development. Candidates typically need a degree in hospitality, business, or a related field, together with substantial experience in luxury hotels or resorts, preferably in a senior operational role. Strong leadership, commercial awareness, communication, problem-solving, and knowledge of Rooms, Food and Beverage, and guest services are expected. The successful candidate should be hands-on, guest-focused, confident managing multicultural teams, and able to maintain Shangri-La’s service standards in a demanding resort environment.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, and a strong focus on personalized guest experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Edsa Shangri-La, and Shangri-La Boracay. Its resorts combine accommodation, restaurants, leisure facilities, wellness services, and event spaces, supported by large local and international teams. Employees are generally expected to demonstrate professionalism, cultural sensitivity, teamwork, and consistent attention to detail. The group also offers structured training and career opportunities across hotel operations, making it an attractive employer for experienced hospitality professionals seeking international exposure.

Working in Philippines

The Philippines offers strong opportunities in resort management, hotel operations, food and beverage, tourism, wellness, and events, particularly in Boracay, Cebu, Palawan, Bohol, and Manila. Workplace culture is generally welcoming and relationship-oriented, with respect for hierarchy, teamwork, and guest service highly valued. Island living brings warm weather, beaches, outdoor activities, and a relaxed pace, although transport, healthcare access, utilities, and seasonal weather can vary significantly by location. English is widely used in business and hospitality, while Filipino and regional languages are common in daily life. Foreign nationals normally need employer sponsorship and the appropriate work permit and visa before starting employment; requirements can include immigration, labor, and health documentation. Employers often assist with relocation, accommodation, meals, transportation, and permits, but candidates should confirm the package, tax treatment, insurance, and flights before accepting an offer.